Refund & Return Policy – Eman Trader

At Eman Trader (www.memantrader.com), we value our customers and want you to shop with confidence. However, because our products are related to beauty, cosmetics, and skincare, special conditions apply to ensure hygiene and safety for all customers.

1. Change of Mind

Please note that “change of mind” returns are not accepted. Once an order is delivered in good condition, it cannot be returned simply because you no longer want it.

2. Eligibility for Returns

Our refund and return policy lasts 10 days. If 10 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return:

The product must be unopened, unused, and in the same condition as when delivered.
It must be in its original packaging and seal intact.
You must provide a receipt or proof of purchase.

⚠️ Please do not send your product back to the manufacturer.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Opened or used skincare products (e.g., creams, serums, lotions)
Opened or used cosmetic products (e.g., makeup, lipsticks, foundations)
Personal hygiene items (e.g., soaps, cleansers, masks) once packaging is broken

4. Refunds

Once your returned product is received and inspected, we will notify you via email or WhatsApp about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few working days.
Delivery/shipping charges are non-refundable.

5. Exchanges

We only replace products if they are defective, damaged, or delivered incorrectly.
If you need to exchange a product, please contact us:

📧 emantrader.info@gmail.com
📱 WhatsApp: 03097570527

6. Shipping Returns

Customers are responsible for paying return shipping costs.
Shipping fees are non-refundable.
If a refund is approved, the return shipping fee will be deducted.
For expensive orders, we recommend using a trackable courier service.

7. Late or Missing Refunds

If you haven’t received your refund yet:

Recheck your bank account.
Contact your card provider or bank — refunds may take some time.
If you still haven’t received it, contact us at:

📧 emantrader.info@gmail.com
📱 WhatsApp: 03097570527